Having a charter account meant several things; mainly that we would never incur service charges on the account and we would get the use of a safe deposit box at no charge for the life of the account - even if - the bank was bought out by another bank.
For many years, that was true. Through two buy-outs; first it was called SBR then CCB and now BB&T. I have discovered it really pays to read your bank statements with a fine-toothed comb.
At least twice in the last 4 years, they have automatically charged us $35 rental on the box. First on my business account (which was not the charter account) and now on our shared charter account. When they charged my account for it, I went to the bank and discussed it with the customer service person. She agreed that I had been wrongly debited and she restored the amount to my account.
When the charge showed up in the account that we share - but mr. kenju administers - I made him aware of it and he called the bank. That was about 7 days ago. We heard nothing, so today he called again. Of course, it must be a rule that you can never speak to the same person twice, so we didn't get satisfaction, just the run-around.
I have no idea what they will say or how long it will take to get an answer, but if they don't remove the charge, I have decided to close my business account there and also close the safe deposit box. This bank has done nothing for me over the last ten years except raise the service charges to intolerable levels, and I am tired of it. So I will be happy to close that account and find a bank that will be happier to have my business account. You can bank on it!
Have you incurred problems with your bank? How did you handle it?