tag:blogger.com,1999:blog-2958679963868626698.post7375879666354933619..comments2023-10-25T06:32:53.233-04:00Comments on Imagine: You May See a Rainbow.......kenjuhttp://www.blogger.com/profile/07342414519714356343noreply@blogger.comBlogger18125tag:blogger.com,1999:blog-2958679963868626698.post-83606401815989096042008-06-01T11:56:00.000-04:002008-06-01T11:56:00.000-04:00I'd bring in the Better Business Bureau. They're u...I'd bring in the Better Business Bureau. They're usually quite adept at getting involved in cases like this - and I'm certain your bank is a BBB member.<BR/><BR/>It sickens me how some businesses (all too often, banks, it seems) take advantage of their customers' trust. They violate the rules we all learned in Kindergarten, and it sickens me. I'm sure their moms would not be proud.<BR/><BR/>Please accept my apologies for the confusion over on Michele's site today, Judy. I seem to have become persona non grata there, for some odd reason. If I use my real name or URL, my comment is tagged as spam. If I spoof my name (enter spaces or change it completely) then the comment is accepted.<BR/><BR/>I suspect that this may have something to do with the blog troll incident a couple of months back. Turns out the guy who was hurling insults my way from his work account was a good friend of Michele's. It doesn't take a rocket scientist to connect the dots.<BR/><BR/>Whatever the case, I think it's time I learned to ease off the technology on weekends. With my father in hospital and my kids growing faster than I care to admit, I think it's time I dial back the online memes and rebalance my priorities. It's been fun, of course, but this is my sign that it's time to stop playing along.carmilevyhttps://www.blogger.com/profile/00360045114379957605noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-42852912721641444932008-05-29T13:22:00.000-04:002008-05-29T13:22:00.000-04:00Yikes!!! It took 24 years for them to notice? I'...Yikes!!! It took 24 years for them to notice? I'd make a letter for the person who saved you money and make an appointment with the appropriate vice president to discuss customer service.Kay Dennisonhttps://www.blogger.com/profile/02646717192332313215noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-22294806810088482012008-05-29T08:38:00.000-04:002008-05-29T08:38:00.000-04:00Thanks, Cop Car, that sounds like a very good way ...Thanks, Cop Car, that sounds like a very good way to handle it. I'll report what happens.kenjuhttps://www.blogger.com/profile/07342414519714356343noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-63154360128075421942008-05-29T01:12:00.000-04:002008-05-29T01:12:00.000-04:00P.S. Good luck and keep a positive attitude on th...P.S. Good luck and keep a positive attitude on this one!<BR/>CCAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-12674718131105334422008-05-29T01:11:00.000-04:002008-05-29T01:11:00.000-04:00The approach I would use: 1) Ask to see the mana...The approach I would use: 1) Ask to see the manager of the bank/branch--explain that you have been a good customer for 24 years and have just been told by a <I>wonderful</I> CSR that, in error, your account was the wrong kind. Provide an estimate of the excess charges that you have paid, over those years. Ask what he/she is willing to do as a customer satisfaction measure. I would NOT give a suggestion as to what should be done, nor would I threaten or cajole. This is a business meeting to help the bank preserve its good name, and for me to retain faith in its ethical standing. 2) If nothing is offered, I would persist in stating that I are truly disappointed that there has only been one CSR employed by the bank over the past 24 years who was willing to take an extra step for a loyal customer--surely, there is some consideration that the manager is empowered to effect. The more time I spend with him/her, the more apt I am to come out satisfied. I will even give him/her a day or three to consider the situation and make an appointment to return, if required. 3) IF I get no satisfaction at all, I would then present the facts to a fact-finding media person such as Shelly suggests. 4) IF I get reasonable accommodation, I express my appreciation to the manager (not thanks--thanks are due the CSR).<BR/>That's just <I>my</I> approach--per your request.<BR/>Cop CarAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-3997554126659519172008-05-28T20:13:00.000-04:002008-05-28T20:13:00.000-04:00Awesome rainbow shots!!!!Good luck with the bank -...Awesome rainbow shots!!!!<BR/><BR/>Good luck with the bank - no words of wisdom other that to clearly state what you want.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-6007654944209163912008-05-28T17:59:00.000-04:002008-05-28T17:59:00.000-04:00WOW! The wrong Business Account for ALL those year...WOW! The wrong Business Account for ALL those years??? It is just a reminder of how No One Knows Anything at Banks anymore...Isn't it GREAT that fonally, someone actually gave you "Customer Service"..! Congrats on thatm Judy. <BR/><BR/>Those pictures are EXQUISITE! Thanks for the link, my dear.OldLady Of The Hillshttps://www.blogger.com/profile/02458879772193114892noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-73072334027905903812008-05-28T17:06:00.000-04:002008-05-28T17:06:00.000-04:00Kudos to the CSR who finally paid attention. I'd t...Kudos to the CSR who finally paid attention. I'd try to get the fees back but I doubt it will happen.Diannehttps://www.blogger.com/profile/02946500110072411468noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-6631953468575039402008-05-28T16:28:00.000-04:002008-05-28T16:28:00.000-04:00That Raleigh Skyline link is really neat. I loved...That Raleigh Skyline link is really neat. I loved the rainbow pics and the one shot with the lightning.<BR/><BR/>It's ridiculous that you were not informed about this earlier. <BR/>Those bank workers should be horsewhipped!!!Jamie Dawnhttps://www.blogger.com/profile/11036600186909466411noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-86402949164175464222008-05-28T15:12:00.000-04:002008-05-28T15:12:00.000-04:00While I'm in agreement that you should be getting ...While I'm in agreement that you should be getting a loan, the way banks work, it's not likely you will be getting one. Good luck though! Are there alternate options for you just incase?<BR/><BR/>Oh, by the way, Michele sent me!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-30241111349949757012008-05-28T12:03:00.000-04:002008-05-28T12:03:00.000-04:00That's outrageous. Could you see the bank manager...That's outrageous. Could you see the bank manager and voice your dissatisfaction? Is there an ombudsman you could go to? Or a radio or TV programme that can name and shame?<BR/>Yeah Shelley had the right idea.Pathttps://www.blogger.com/profile/01529798893653033970noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-50303767121142705952008-05-28T09:37:00.000-04:002008-05-28T09:37:00.000-04:00Send a letter of complaint and change banks..........Send a letter of complaint and change banks..........Changes in the windhttps://www.blogger.com/profile/06942797186537814864noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-9207957619295181272008-05-28T08:15:00.000-04:002008-05-28T08:15:00.000-04:00Love those rainbows!!!Hope you get that refund. Ou...Love those rainbows!!!<BR/>Hope you get that refund. Our son was paying too much for his account and he didn't find out until he changed to a bank who was offering great rates to young people. Then the old bank said they do that too...only nobody informed him when he opened his account.He got no refund since he was changing banks anyways. But now that I think about it, he should have tried.<BR/>Good luck!!MaRhttps://www.blogger.com/profile/04627282961669893082noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-43236547785278976892008-05-28T07:09:00.000-04:002008-05-28T07:09:00.000-04:00I have been delighted by several rainbows over the...I have been delighted by several rainbows over the last few weeks. As for the bank, perhaps you should consider moving your money elsewhere. And if the bank you are at currently doesn't make restitution to keep you, then maybe it's a sign to actually do it.Starhttps://www.blogger.com/profile/07021041066225678236noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-20269435373725468262008-05-28T06:13:00.000-04:002008-05-28T06:13:00.000-04:00I agree with others. You should be getting a refun...I agree with others. You should be getting a refund.Diane Mandyhttps://www.blogger.com/profile/00059365308496711788noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-53289371644185938242008-05-28T01:25:00.000-04:002008-05-28T01:25:00.000-04:00Awesome photos! Your bank as a long standing cust...Awesome photos! Your bank as a long standing customer should refund you something, but with banking the way it is today, who knows? Certainly won't hurt to talk to them about it. If anything, they'll probably penalize the clerk who told you about matter.<BR/><BR/>When I worked in a local bank in the '50s everyone prided themselves in doing what was best for the customer, whether it was their checking, savings, and even any loans. Hasn't been that way for many years now, I'm sorry to say.joaredhttps://www.blogger.com/profile/09999395062839739698noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-16937450323331156192008-05-28T01:18:00.000-04:002008-05-28T01:18:00.000-04:00I certainly think a refund is in order and a lette...I certainly think a refund is in order and a letter of commendation for the service rep. If they don't give you the money I'd suggest considering changing banks. They obviously don't take the best care of their customers if you've had the account for 24 years and someone just now noticed.whimsical brainpanhttps://www.blogger.com/profile/13158339502955458999noreply@blogger.comtag:blogger.com,1999:blog-2958679963868626698.post-38183001678937283972008-05-27T22:19:00.000-04:002008-05-27T22:19:00.000-04:00It seems like it would be illegal not to refund yo...It seems like it would be illegal not to refund you some of the money that they have overcharged you...it only makes sense.<BR/>There is a new segment on one of the news stations here in the northwest...a reporter named Jessie goes to bat for folks like you. They call the segment "Get Jessie"...he's doing some wonderful things to help people in situations like this, and then they report it on the 11 0'clock news. You need to Get Jessie!Shellyhttps://www.blogger.com/profile/10167980498731684457noreply@blogger.com